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What products do I start with? I am a little lost.
We have created a skin quiz, which is designed to provide tailored recommendations based on your exact needs. Give it a go here:
Can I use your products on my baby?
We’re suitable for all ages, little ones included. We always recommend doing a patch test first. If your little one has any known allergies, check with your doctor first.
Are your products breastfeeding safe?
We don’t include any of the following ingredients in our products, which are recommended to avoid when pregnant and breastfeeding: Salicylic Acid and BHAs, Vitamin A/Retinol, Tetracycline, Parabens, Synthetic fragrances, Chemical sunscreens.
Can I use these products if I am going through topical steroid withdrawal (TSW)?
Everyone is different as some struggle with just water so we can’t guarantee our products won’t sting. Switching from using steroids could be a surprise for your skin, so always work with a doctor or a naturopath to support the immune system.
Do you have a full list of ingredients I can read?
Yep, it’s all broken down here:
I am allergic to everything! Is Yours Only made for people with sensitive skin like me?
Your Only was founded by Ashli Templer, an Aussie who is allergic to well, a lot. We have tried to tackle most allergens, which is why we don’t add salicylates, biogenic amines, gluten, nuts, soy, fragrance, parabens, triclosan, mineral oils, petrolatum, sulfates, colourants and animal-derived products to our products. They have been dermatologically tested on sensitive humans, too. We always recommend doing a patch test on an unseen area before using Yours Only products, just to be safe.
We always recommend doing a patch test on an unseen area before using Yours Only products, just to be safe.
Do your products contain steroids?
Absolutely not.
Can you use CLEAN, COAT, MASK and BALM on your face?
Yes, our products are multi-use and super gentle that they all can be used from head to toe. CLEAN is also a great shampoo.
Why are your products fragrance free?
Well, fragrances have a reputation for making us smell good, but they’re actually not that great for us. That’s because fragrances are swimming with major irritants. If you have sensitive or allergy-prone skin, some mild fragrances might be tolerated, while others will cause all sorts of rashy flare-ups and headaches. It’s best we leave them out.
Do the cleansers, errr, clean?
They do better than clean. They clean, refresh, protect, soothe and hydrate the skin. Our products have as much — if not more — power than your regular soaps and moisturisers. Why? We’ve excluded ingredients that strip and irritate the skin and added soothing ones that nourish and protect.
I have dry to offensively dry skin. Is COAT suitable for me?
Yes. In fact, you’re the ideal candidate. COAT is dedicated to people that suffer from sensitive skin, so we’ve made sure it’s the perfect balance of consistency, hydration and longevity. In other words, the triple threat.
I have a food chemical intolerance. Can I use your products?
We were MADE for you. We’ve even had dieticians give our ingredients a tick of approval.
Will Yours Only calm my eczema?
Yours Only products are not medicated so we can’t guarantee our products will reduce your eczema. Everyone reacts differently so we can’t claim this 100%. We recommend applying COAT or MASK twice daily for nourished and hydrated skin.
Can I use Yours Only products if I am pregnant?
Our products don’t contain any of the ingredients you need to worry about when pregnant ie. retinoids, retinol and BHAs (salicylic acid). We recommend consulting your doctor before using any of our products.
I am allergic to preservatives. Are you free of these?
Every skincare product must have some sort of preservative to ensure fungus, mould, yeast, bacteria and other microbes don’t grow in your products. We have used the smallest and safest amounts possible to ensure your sensitive system doesn’t get affected.
Is Yours Only tested on animals?
Absolutely not. Just sensitive humans.
Does Yours Only contain palm oil?
We ONLY use ingredients that are RSPO certified.
Are your ingredients 100% natural?
As sensitive humans, a lot of natural ingredients irritate our skin. We have a nice blend of natural and very, very safe synthetic ingredients to ensure we have products that perform and don’t give us a nasty rash.
Where are Yours Only products made?
Right here, in our home town of Melbourne, Australia.
Who makes the Yours Only products?
That’s our little secret. We can tell you they’re a privately owned company that knows their sh*t when it comes to developing amazing and safe products for sensitive humans like us.
What is the expiry on Yours Only products?
If you dare to leave them on your shelf unopened, 36 months. As soon as you start using our products, use them up in 12 months.
Is your packaging environmentally friendly?
We are passionate about creating a sustainable future. Our tubes are made from 100% sugarcane bioplastic, and our bottles from 100% recycled materials and are recyclable. Our (very pretty) mailing boxes and all the fancy things that come in the box are all 100% recyclable, too.
Are your products dermatologically tested?
Yes, yes yes. We tested our products on Aussie hypersensitive humans through a thorough RIPT process.
Does Yours Only contain parabens and sulfates?
Our founder struggled to find products that worked for her which were free of parabens and sulfates. We know they’re hormone disrupters, which is why we don’t add them to any of our products.
What allergens do you cater for?
We don’t add salicylates, gluten, nuts, soy, fragrance, parabens, triclosan, mineral oils, petrolatum, sulfates, colourants and animal-derived products.
Why Yours Only over other brands?
We’re a 100% community first brand who makes products based on our customers' needs. Our skin and hair care products are Australian made in sustainable packaging, multi-use, and we don’t add fragrances, parabens, sulfates, salicylates, nuts, gluten and more. If you’re a sensitive human, we’ll welcome you into our community, any day of the week.
How can I be part of the community?
Best place is to join our Facebook group, Friends with Dramatic Skin (FWDS), so you can meet people in the same itchy boat:
What do you offer?
We offer whole system skincare; formulated products that are safe for the skin and the body, dressed in packaging you can’t find at the local pharmacy. But it’s much more than that. It’s a community of people that know what it’s like to deal with health issues — inside and out.
Who founded Yours Only?
A very allergy prone human named Ashli Templer. She spent 20 months creating a brand that not only caters to her allergies, but helps other sensitive humans have better choices.
When is the Yours Only team online?
We’re online between 9:00AM-5:30PM AEST/AEDT. You can always try catching us on our Instagram as we spend a lot of our spare time there.
How can I contact you?
We’re 100% digital based so you won’t be able to pick up the phone to call us. Don’t fret though, you can always email us at info@yoursonly.com.
Can I purchase Yours Only in store?
Yes, finally. Yours Only is available to shop in over 300 Priceline stores, Australia wide. Find your local Priceline here.
Is the full range available to purchase in Priceline?
All skin and haircare products besides CLEAN 1L, COAT 1L and our accessories are available to shop at Priceline.
Those goodies our accessories are exclusive to yoursonly.com.
Is the 30 day money back guarantee valid on orders bought in store at Priceline?
The 30 day money back guarantee is only valid on products purchased directly from www.yoursonly.com.
Read more about our 30 day money back guarantee here.
Can I return Yours Only products I purchase in store?
Any unopened Yours Only products purchased from the www.yoursonly.com website can be returned within 30 days.*
For in store purchases, please refer to Priceline stores individual return policy.
*Read more about the Yours Only return policy here.
How do I track my order?
We use Australia Post for orders within Australia that are so efficient they send email updates directly to you. You can always track your order below using the tracking number we send you once we ship out your order.
How long will it take for my domestic order to arrive? For all delivery estimates, see here.
For international shipping:
Worldwide: Will you ship to me internationally? We sure do. We ship to AU and NZ from their own warehouses and all other country are sent via Australia Post.
Tracked delivery within New Zealand: Flat rate of $8NZD. Free shipping for orders over $80 within New Zealand.
How long will it take for my international order to arrive?
Australia Post is currently running with the below delivery timings:
For New Zealand delivery estimates are 1-3 business days.
How long will my order take to arrive in Australia?
Shipping dates are estimates based on the information provided by Australia Post, which you can see here.
Can I change or cancel my order after I’ve placed it?
Please email us at info@yoursonly.com as soon as you can and we’ll see what we can do. If the product has already been sent out, unfortunately we won’t be able to cancel your order.
What payment methods does yoursonly.co accept?
Visa, Mastercard, American Express, AfterPay and PayPal. We only offer credit card payments through Stripe for our subscription service. PayPal and AfterPay don’t like subscriptions.
Can I try and buy Yours Only in any shops?
At the moment we are 100% virtual, but we do have big plans to sit on shelves in Aus at some point. Watch this space.
Will you ship to me internationally?
We sure do. All AU and NZ orders are shipped from their own warehouse. International are sent from Australia using Australia Post.
Will you give out my details to third parties?
Nope. Never, never, never.
Can I buy Yours Only as a gift for someone?
What a good human you are. You sure can! When filling in your details, ensure you put in their address (not yours, even though it’s tempting).
What’s the fine print for the $10 off when I sign up to your newsletter?
Not much. You just can’t use the code in conjunction with another offer, and you have to use the code within the calendar month of receiving it.
What is your “Shipping Protection Insurance”?
If your order is lost, stolen or damaged in transit, this will give you peace of mind we’ll replace it for you ASAP. This is set at 2% of your total order, and you can choose to opt in or out.
What does your Shipping Protection Insurance cover?
When your parcel is under investigation with the courier, we will resend your order ASAP. If you don't have Shipping Protection Insurance, we won't resend the order straight away — we will wait for the issue to be resolved with the postie first.
Can I return my Yours Only purchase?
Any unopened Yours Only product purchase can be refunded if it is returned within 30 days of purchase. This excludes subscriptions based on our subscription policy — see here.
Email us at info@yoursonly.com within that time with your order number. We do offer a 30 day money back guarantee if your skin hates it – more info here.
.Shipping costs are the responsibility of the customer and are non-refundable. We recommend you return your product/s via Registered Post with insurance and pre pay all fees. Yours Only will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We will notify you once we receive and approve your return. The refund will be processed to the original method of payment.
How can I get in touch for a media opportunity/ press enquiry?
Please shoot an email to info@yoursonly.com.
How can I connect with you?
We love connecting with other sensitive humans. You can follow us on both Facebook and Instagram @yoursonly
How can I get on the Allergy Proof podcast™?
Well, you have to fit the criteria of being a sensitive human or specialist, but we’re all ears! Email us at info@yoursonly.com.
How do I know that $ from my purchase is going towards allergy research?
We’re 110% dedicated to finding a brighter future for us allergy-prone humans so we donate to RPAH every quarter. See more about this HERE.
Why allergy research?
We created this brand for sensitive humans so it only felt right to donate to a company that conducts regular research to improve our lives. Our founder has a food chemical intolerance and the team at RPAH founded the RPAH Elimination diet, which as soon as she discovered it, changed her life.
Who are subscriptions for?
We only recommend people who have used our products to subscribe. As sensitive humans, you want to ensure your love the products before committing to multiple payment cycles.
How do I access my subscription details?
Log into your account, then click ‘subscriptions’ — you will see all of your details there.
What payment methods do you accept for subscriptions?
We only offer credit card payments through credit card for this service. PayPal and AfterPay don’t like subscriptions.
Can I change the products in my subscription program at any time?
You sure can! All changes can be made within your account.
Can I push back the date of my subscription?
Yep, you can do this in your account too. If you need help, simply email info@yoursonly.com.
Can I cancel my subscription at any time?
You are locked into your subscription for two payment cycles. If you want to change it, please email us at info@yoursonly.com. If your order has already been processed and sent, we can’t make amendments. If you want to return your products due to change of mind, you can only do this once you have gone through two payment cycles — you will need pay for postage as per our return terms and conditions.
I can't seem to access my account.
We moved website platforms on October 17 2023, so you if you haven't already logged into your account, you might need to reactivate it. If you have any issues, email us at info@yoursonly.com.
If we didn’t answer your question, you can drop us a line at info@yoursonly.com.
